Shipping Info (aka “When will my stuff show up?”)

Custom Freshie Orders
Good things take time, babe. Custom freshies are made by hand and ship in about 2–3 weeks. Worth the wait.

Ready-to-Ship Freshies
No waiting around — these ship out the next business day. Instant gratification, coming right up.

Local Pickup (Free!)
If you’re near St. Joseph, MO, skip the mail and pick it up. Choose Local Pickup at checkout, and we’ll holler when it’s ready.

Orders are processed within 1–3 business days.

Standard U.S. shipping takes 3–7 business days. Expedited options are available at checkout.

Tracking info is emailed once your order ships.

We ship U.S. only.

Returns & Refunds

Listen, freshies are handmade, one-of-a-kind, and smell dang good… but they’re also final sale.

• Clothing: Returns or exchanges accepted within 14 days of delivery for unworn, unwashed items with original tags. Customers pay return shipping.
• Household Cleaners: Cannot be returned or exchanged unless damaged during shipping.
• Freshies & Other Non-Clothing Items: Cannot be returned or exchanged unless damaged. Photo proof of damage is required.
• Changed your mind about the scent? Sorry, we can’t swap it. (Pro tip: grab a ready-to-ship freshie first to test-drive a scent before you commit.)

FAQ — The Freshie Files

Q: How long do freshies last?
A: Usually 3–6 weeks, depending on the scent, where you hang it, and how hot it gets. (Freshies hate summer dashboards but love closets.)

Q: Can I “refresh” my freshie once it fades?
A: Nope. When it’s done, it’s done. But hey, it still looks cute hanging around even after the scent fades.

Q: Are freshies safe for kids and pets?
A: Safe to sniff, not safe to snack. Keep ‘em out of little hands and paws.

Q: Where should I hang my freshie?
A: Cars, lockers, closets, bathrooms, offices… basically anywhere you want to smell amazing. Just don’t lay it on surfaces — heat can make it stain.

Q: Do you take custom orders?
A: Heck yes. We live for custom work. Just remember — 2–3 week turnaround time because we’re making it just for you.

Q: How do I return or exchange an item?
A: Contact us within 14 days of delivery for clothing returns/exchanges. Customers are responsible for shipping costs. Damaged items (including Freshies or cleaners) must have photo proof to be eligible for replacement or refund.

Q: Can I change or cancel my order?
A: Orders can only be changed or canceled before shipping. Contact us immediately.

Q: How can I track my order?
A: You’ll receive an email with tracking details once your order ships.

Q: How should I care for clothing?
A: Follow the care instructions on each item’s tag. Most can be machine washed on gentle and hung to dry.

Q: Are household cleaners safe for kids and pets?
A: Cleaners are for general household use. Keep out of reach of children and pets, and follow label instructions carefully.